How OVHcloud Increased Responsiveness and Conversions with WebCallBack

How OVHcloud Increased Responsiveness and Conversions with WebCallBack

Industry

Technology

Cloud Provider

#1 in Europe

Global Customers

1.5M

Intl. Data Centres

30

The Challenge

OVHcloud is a global technology company and the leading European cloud provider, operating 400,000 servers within its own 30 data centers across 4 continents, and trusted by more than 1.5 million customers. With the strength of a fully integrated business that puts OVHcloud in control of its value chain, they are able to offer a wide range of cloud solutions to their enterprise and SMB clients including Bare Metal servers, Public Cloud, Private Cloud, and Webhosting.

When in the market for cloud solutions, prospective buyers often have many important questions, as cloud services can be a transformative purchase decision for businesses and management professionals. Being equipped to answer a prospect’s questions as fast as possible is vital and can be the difference between a sale or a lost opportunity.

OVHcloud wanted to offer its cloud prospects immediate support through the help of a sales advisor who would accompany prospects through their customer journey to quickly address their concerns. They also wanted to remove bottlenecks so that important calls were immediately received by the right people with the proper skillset.


The Solution

OVHcloud deployed iovox WebCallBack and Analytics to address both challenges.

After carrying out an RFP and selecting iovox, the OVHcloud team discovered that the iovox solution is user-friendly and simple to configure. Setup options include the following flexible parameters:

  • Determining which phone advisor would receive calls for each of the outlined pages.
  • On which web pages to place a button.
  • Where to direct form fill data from customers who were visiting the site after hours.
  • If global, which country web sites should display the WebCallBack feature.
  • Whether the WebCallBack button should be static or presented as the visitor navigated the page.
  • The hours of operation the WebCallBack button would be available for live calls with phone advisors.
  • Smart window display based on service or product value
  • Design preferences such as colors and graphics

After configuration, WebCallBack from iovox does the work of connecting the interested buyer with a qualified phone advisor.

The iovox WebCallBack solution is now an integral part of our development model, both in the optimization of our websites and the launch of new activities. This partnership is a win-win between OVHcloud and iovox.

The Results

Goals achieved along with a new understanding about lead conversions by phone.

The goals of increasing responsiveness and eliminating bottlenecks in the sales process were achieved easily and effectively with iovox WebCallBack. Now website sales leads have an immediate connection to a qualified phone advisor and OVHcloud is able to preserve its value of providing high quality personal service for all new prospective customers while growing its business globally.

Throughout the implementation, OVHcloud also realized that phone calls by prospective customers are signals of strong buying intent because the questions imply the prospect might be nearing a decision in their process. As a result, the phone-based business advisors are often speaking to high-value, qualified leads, which can lead to more income for them if they’re able to provide high quality service.

The iovox WebCallBack solution is now an integral part of the OVHcloud development model, both in the optimization of websites and the launch of new activities.

More stories from iovox customers

We helped Immobiliare increase value awareness with call tracking

We helped Logic-Immo improve their results with a 98% recommendation rate

Scroll to top

Change Password

Show

ShowPasswords must match

Password must include:

  • At least 8 characters
  • At least 1 number OR special character
  • Upper AND lower case letters

Close

We'd love to hear from you

Send us a message and someone from our team will contact you ASAP.

Please enter your first and last namePlease enter your first and last name

Please enter your email addressPlease enter your email address

Please enter your messagePlease enter your message

{ translate._('close') }}

Nice to see you again

Login to your account

Please enter your username or emailPlease enter your password

ShowPlease enter your password

Forgot your password?
No account?

Create Account

A name, email address, and password is all you need.

Please enter your first and last namesignup_error_name

Please enter a valid email address.Please enter your username or emailPlease enter your password

Password must meet criteria below.ShowPlease enter your password

Password must include:

  •  At least 8 characters
  •  At least 1 number or special character
  •  Upper AND lower case letters

Back to Login

Reset Password

Lost your password? Please enter your email address or username. You will receive a link to create a new password.

Please enter your username or email

Back to Login

Close

Choose a language

Close

Application for

Please enter your first and last namePlease enter your first and last name

Please enter your email addressPlease enter your email address

Please enter your phone numberPlease enter your phone number

Attach Resume/CV(.pdf only)Please upload only file type .txt, .doc, or .pdfPlease upload only file type .txt, .doc, or .pdf

{ translate._('close') }}