The Perfect Solution for 360-Degree Visibility into the Customer Journey
At iovox, we empower businesses to unlock the full potential of their customer interactions. From identifying the keywords driving your calls to automatically summarizing call details and outlining next steps, we provide the tools you need to gain a complete view of the customer journey. As a data-driven company, we deliver actionable insights that help you enhance every interaction, ensuring your customers feel understood and valued at every touchpoint.
AI-Powered Call Summarization
Unlock Conversation Potential
Our system distills conversations into concise and insightful summaries, providing you with key details and actionable next steps.
FEATURES:
- Instant overview: capture brief yet comprehensive call summaries.
- Participant identification
- Action item extraction
- Key topic breakdown
- Appointment tracking
- Custom insights: extract specific valuable information unique to your needs.
Save time, enhance customer follow-through, and gain deeper insights that turn calls into growth opportunities.
Call Analysis & Interaction
AI-POWERED CONVERSATION DETECTIVE
Uncover hidden insights with iovox’s AI-driven query system. Question call data like chatting with a knowledgeable assistant.
- Natural language: ask in plain English.
- Contextual understanding: iovox’s AI interprets the nuance of every conversation.
- Deep data extraction: explore specific call aspects, from objections to sentiment.
- Real-time insights: instantly surface key details.
- Customizable focus: tailor insights to align with business objectives.
Voicemail Summarization
UNLOCK VOICEMAIL POTENTIAL
The iovox system distills voicemails into concise and insightful summaries, providing key details and actionable next steps.
FEATURES
- Instant voicemail overview: brief yet comprehensive voicemail summary.
- Caller identification
- Action item extraction
- Key topic breakdown
- Appointment tracking
- Custom insights: extract specific information from voicemails unique to your needs.
BENEFITS
Save time, enhance customer follow-through, and gain deeper insights that turn voicemails into growth opportunities.
Action Items Extraction
- High accuracy: automatically surface key action items from call transcripts, eliminating the need for manual review.
- Enhanced productivity: free up your employees’ time by automating the action item extraction process, allowing them to focus on more strategic initiatives.
- Improved accountability: ensure your team follows up on critical tasks by highlighting the specific next steps identified during customer calls.
- Stronger relationships: demonstrate your commitment to customer success by promptly addressing the action items discussed during each interaction.
Sentiment Analysis
- Identify emotional cues: our sentiment analysis algorithm detects the emotional state of customers based on their tone, word choice, and phrasing.
- Understand customer sentiment: gain valuable insights into how your customers feel about your products, services, and interactions with your company.
- Enhance customer experience: use sentiment data to inform your customer service strategy and make informed decisions to improve satisfaction and loyalty.
PII Privacy Redaction
Automatic detection and removal of sensitive personally identifiable information (PII) from conversations or transcripts, ensuring compliance with privacy regulations while safeguarding user confidentiality.
TRANSCRIPT
RECEIVER 03:56: Yeah, I’m sorry Paul. OK I have to leave you here because I have a customer, I have to leave OK, but I will call you back.
CALLER 04:04: I’m ready to pay cash.
RECEIVER 04:09: Yes, yes. I’m interested to help you out, but as I said, uh, I got your information. I will get back to you. OK, as soon as possible.
CALLER 04:10: Yeah. Yeah, uh huh.
RECEIVER 04:21: Thank you.
Identify Quality Problems & Train Your Team
Are your call center associates following scripts and processes?
Are your associates following legal requirements?
- Screen transcribed call recordings for call quality problems
- Get trigger alerts if call scripts are not followed or statutory phrases are missing from calls.
- Spot keywords or phrases indicating compliance or privacy issues
- Train and coach your associates to continuously improve.
- Reduce average call handle time
How it works
Good news! No need to change your current phone numbers.
And there’s no complicated integration.
You can get started in 2 simple steps:
- Our team will assist in getting access to your current call recordings (inbound or outbound), or if you prefer, you can port your numbers to iovox. We will collaborate with you to define the rules and criteria that you want to track.
- iovox will process your calls through its Insights analytics tool.
Gain a holistic view of your call performance, automated insights, and actionable recommendations—streamlining decision-making and driving continuous improvement across your organization.
Key Features
Automated Call Recordings
Automated Call Transcription
Define Keywords and Phrases to Identify
Search Call History
Trigger Alerts
Integration with iovox Numbers
There’s much more to iovox than Conversational AI
When it comes to turning an ordinary business phone call into a valuable piece of data, iovox is the name to trust. Used by leading brands in 100+ countries, iovox expertly shows customers how to make the most of their phone data.
Contact our team today to explore our products and solutions
Contact Us
Send us a message and someone from our team will contact you ASAP.
Or call us on +44 20 7099 1070