iovox Virtual Mobile Call Center
Extend Call Center Functionality To Mobile Teams
Provide a high level of support to clients through employees who may be working remotely.
User Friendly Tool
Users have the ability to make themselves present or unavailable in the queue just like a normal call center.
Capture Every Call
The iovox technology selects the next available user to route the call to in a round robin distribution, to share the work and avoid missing opportunities.
How it works
The Virtual Mobile Call Center is easily created from within the iovox web app by creating a queue, and adding iovox users to the queue. Users added have the ability to make themselves present or unavailable in the queue just like a normal call center.
When a call comes in, the iovox technology selects the next available user in a round robin distribution. The order is determined by the amount of calls received by each user so that users receive an equal amount of calls.
An unlimited number of team members can be added to a queue, and they simply need the free iovox app installed on their mobiles in order to capture call recordings.
The Virtual Mobile Call Center feature plays greeting messages as well as hold music. All calls are visible to whomever created the queue for their team, and they can see if calls are answered, missed, how long they lasted, and more.
In the Real World...
Share call answering with your team, remotely
Business and support teams have gone remote. Stay connected and provide uninterrupted support with the Virtual Mobile Call Center from iovox.
Call Whispers help when someone receives a call. Callers hear a short, pre-recorded message...for example, “This is a business call” before hearing the caller’s voice. This recorded whisper takes only seconds and helps you answer the phone professionally every time.
Calls can be recorded with notifications provided to all parties, so that recordings are compliant with local laws. Recorded calls are available directly after the call and can be downloaded.
There’s much more to iovox than Virtual Mobile Call Center
When it comes to turning an ordinary business phone call into a valuable piece of data, iovox is the name to trust. Used by leading brands in 30+ countries, iovox expertly shows customers how to make the most of their phone data.