iovox Virtual Mobile Call Centre
Extend call center functionality to mobile teams
Work from anywhere. If you’re working from home and sharing responsibility for answering calls for your business, we can set you or your team up with a virtual call centre that works with your mobile phone via our free mobile app.
Provide a high level of support to clients through employees who may be working remotely.
User Friendly Tool
Users have the ability to make themselves present or unavailable in the queue just like a normal call centre.
Capture Every Call
The iovox technology selects the next available user to route the call to in a round robin distribution, to share the work and avoid missing opportunities.
How it works
The Virtual Mobile Call Centre is easily created from within the iovox web app by creating a queue, and adding iovox users to the queue. Users added have the ability to make themselves present or unavailable in the queue just like a normal call centre.
When a call comes in, the iovox technology selects the next available user in a round robin distribution. The order is determined by the amount of calls received by each user so that users receive an equal amount of calls.
An unlimited number of team members can be added to a queue, and they simply need the free iovox app installed on their mobiles in order to capture call recordings.
The Virtual Mobile Call Centre feature plays greeting messages as well as hold music. All calls are visible to whomever created the queue for their team, and they can see if calls are answered, missed, how long they lasted, and more.
In the Real World... Share call answering with your team, remotely.
Business and support teams have gone remote.
Stay connected and provide uninterrupted support with the Virtual Mobile Call Centre from iovox.
Call Whispers help when someone receives a call, they hear a short, pre-recorded message...for example, “This is a business call” before hearing the caller’s voice. This recorded whisper takes only seconds and helps you answer the phone professionally every time.
Recording Calls, Missed Call Alerts
Calls can be recorded with notifications provided to all parties, so that recordings are compliant with local laws. Recorded calls are available directly after the call and can be downloaded. Missed call and voicemail alerts can be set up and sent via email.